Reception Team Member - Riverside

Our Reception Team is the friendly face of the park, giving holidaymakers and owners a warm welcome from the moment they arrive. As the first point of contact, you’ll make sure every guest has the information they need for a fantastic stay, while handling queries and resolving any issues with professionalism and care. Working closely with our accommodation, maintenance, and operations teams, you’ll help deliver the high standards that make the Verdant experience so special.

Typical duties and responsibilities:

• • Greeting guests and owners, supporting with check-ins, queries, and general park information
  • Handling cash and card payments, including till operation and daily cashing up
  • Preparing welcome packs for incoming guests
  • Promoting park facilities and sharing knowledge of local attractions
  • Answering phone calls and emails in a friendly, helpful manner
  • Supporting reception admin tasks as required
  • Helping promote park activities, offers, and events

What We’re Looking for:

We’re looking for someone who genuinely enjoys helping people and takes pride in getting the little things right. You will be calm, confident, and approachable, making every guest feel welcome and supported. Ideally, you will have experience in a customer-facing role such as hospitality, retail, or tourism, strong customer service skills, and a positive, can-do attitude. Good computer literacy, including Microsoft Office and the ability to learn internal systems, is important, along with strong communication and administration skills. You will be a team player, flexible, and adaptable to meet customer and business needs. Previous experience in a reception, tourism, or leisure environment is a bonus, but not essential.

Why you'll love Team Verdant:

• Enhanced annual leave entitlement for length of service;
• Save money with our online discount platform;
• Discounts on park breaks for you, your friends and your family;
• Discounts on park facilities, including restaurant and leisure;
• An annual 'Verdant Experience' – a park break, but with no charge!;
• Access to a 24/7 confidential counselling and advice line;
• Opportunities for recognition and reward;
• Training & development opportunities

Verdant Leisure is an equal opportunities employer and a proud member of the Disability Confident scheme. Check out why our employees rate us as World Class – join us for an extraordinary adventure in 2026!