Complex Manager - Riverside

With overall responsibility for the food and beverage service across the venue you will oversee all aspects of the service and the staff, leading by example with a friendly and professional approach. Ensuring our customers are having the best experience possible is an integral part of the role, whether it is dealing with complaints swiftly, mentoring the team in customer service excellence or just getting stuck into whatever tasks need completing during a busy shift. Achieving KPIs related to stock management, wage percentages and team development will be a key part of this role.

Typical duties and responsibilities include:

• Oversee the daily operations of all food and beverage outlets within the holiday park
• Develop and implement strategies to increase sales and improve guest satisfaction
• Create and manage budgets for all food and beverage outlets
• Train, supervise and manage a team of food and beverage staff across multiple venues
• Maintain inventory and ordering of food and beverage supplies across multiple venues
• Monitor and control stock levels, waste and wage percentages across multiple venues
• Collaborate with other departments to ensure excellent customer service and positive interactions
• Develop and motivate the team to achieve their full potential

What We’re Looking for:

You will need to have previous experience of managing a food and beverage service and be able to demonstrate effective measures for reducing waste and increasing sales. You will also need to have previous experience with managing and developing a staff team and be able to demonstrate effective ways of motivating the team to achieve excellence. Good knowledge of the licensing laws (plus a personal license) and food standards agency code of practice is essential.

Skills and experience required:

• Proven experience as a multi-site F&B Manager or a similar role
• Experience managing multiple venues, stock control, and managing wage percentages
• Strong leadership and people management skills
• Strong financial acumen and ability to create and manage budgets
• A good knowledge of relevant Licencing Laws and food safety standards
• Excellent communication, numeracy and organisational skills.
• A flexible, friendly and professional manner.
• A strong commitment to delivering consistently exceptional customer service.

Why you'll love Team Verdant:

• Enhanced annual leave entitlement for length of service;
• Save money with our online discount platform;
• Discounts on park breaks for you, your friends and your family;
• Discounts on park facilities, including restaurant and leisure;
• An annual 'Verdant Experience' – a park break, but with no charge!;
• Access to a 24/7 confidential counselling and advice line;
• Opportunities for recognition and reward;
• Training & development opportunities;

Verdant Leisure is an equal opportunities employer and a proud member of the Disability Confident scheme. Check out why our employees rate us as World Class – join us for an extraordinary adventure in 2025!